Frequently Asked Questions

When will my order ship?

Orders are typically processed within 2–5 business days. Once your order has shipped, you will receive a confirmation email with your tracking number. Please note that shipping times may vary depending on your location.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly through the carrier's website.

Can I return or exchange my box?

Due to the nature of mystery boxes, we are unable to accept returns or exchanges. However, if your items arrive damaged, please contact us and we'll make it right!

Are products safe for those with allergies?

All products are prepared in a dog-friendly home environment, which may not be suitable for those with severe pet allergies. Additionally, we are not responsible for allergic reactions related to ingredients in any skincare, lip balm, or beauty items included in your box. We recommend reviewing all product ingredient lists before use. If you have known sensitivities or allergies, please use caution.

How often do you release new boxes?

We regularly update our collections with new themed boxes. Follow us on social media or sign up for our newsletter to be the first to know!

What are Capsules and Gifts?

Capsules are  higher valued surprise items, while Gifts are ready-to-give sets perfect for any occasion. Both are curated to make gifting fun, easy, and full of mystery! 

How do I contact you if I have an issue?

We're here to help! If you have any questions or concerns, please reach out to us at scoopsanddreams@gmail.com and we'll get back to you as soon as possible.